FAQ

We are a service provider company that provides outsourced logistics services to client companies for part or all of their supply chain management functions. For us, this involves managing inbound freight, customs, warehousing, order fulfillment, distribution, and managing outbound freight to our clients’ customers, all while keeping our clients thoroughly up-to-date on the status of their goods.

We work with numerous sea, air, and road freight partners. We can provide ground transportation via courier or truck or rail and can coordinate sea or air freight delivery and pick-up services. We can handle most types of products, parcels, parts, components, and shipments.

Please contact us and request a copy of our standard Agreement for Services. Our invoice structure is simple to understand, transparent, and detailed. Payment for our services is due within 20 days of the date of our invoice.

Our powerful and industry-leading warehouse storage system has been tailored to our specific needs, which is critical for best practice inventory management and real-time visibility. Integrations are possible via EDI, with the most popular e-commerce shopping carts and other business systems, all in real-time. Our in-house experts will work with you to ascertain the best set-up for data flow between your company and ours. This will be determined by your internal business requirements, existing IT infrastructure, and other relevant system information.

Any industry can benefit from outsourcing their third party logistics requirements. We regularly work with companies in manufacturing, construction, auto, chemical, agriculture, health, pharmaceutical, education, electronics, apparel, consumer products, food, and beverage industries. We also partner with a wide range of general retailers and expertly manage their supply chains concerning both their physical stores and their e-commerce customers.

We pride ourselves on our ability to look after your product and treat each item as though it was our own. We ensure that all products are distributed using the appropriate packaging and stickers (i.e. breakable, fragile) as required. We can work with any specific requirements needed to meet the expectations of your customers. In the unlikely event of any damage or loss of your products, we follow a comprehensive claims procedure which is outlined in our standard terms and conditions.

All stock stored with us will be kept in a secure, clean, and moisture-free warehouse. Many of our warehouses have been specifically designed and built for us so we can achieve optimum conditions such as maximizing natural light and minimizing windblown dust.